Due to a technical issue with the Spanish Customs authorities, we are currently unable to accept Spanish invoices or generate tax-free forms for Spain.
Until further notice, we kindly ask that you do not request invoices issued in the name of Zapptax from Spanish retailers.
If needed, you can ask the store whether they offer an alternative way to obtain a tax-free form.
This issue only affects Spain.
VAT refunds for France and Belgium remain fully operational, and French and Belgian tax-free forms can still be validated at Spanish exit points.
We’re actively working with our partners in Spain to resolve the issue, but no resolution date is available at this time.
If you have any questions or need help with your trip, feel free to contact us via the chat in the app, we’re here to help.