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Sometimes (this is rare), a standard invoice in the name of ZappTax cannot be issued directly in store (the reasons can be multiple: unavailability of qualified staff to edit an invoice, specific procedures to follow, refusal by the store, etc.).

In this case, please proceed as follows:

  1. Request one of the following two documents:

    • Either an invoice in your name with an address (preferably ZappTax or your address outside the EU as indicated in your profile on the app).

    • Or a purchase or till receipt with the printed name (and, if possible, address) of ZappTax.

  2. If neither of the two documents above can be obtained, simply use the purchase receipt provided to you.

  3. Download the invoice as such on the app and you will be guided through these below steps directly in the app after we have checked your documents.

    • Go to your current trip.

    • Click on the corresponding transaction.

    • Click on "Annotate".

    • Sign and then send the annotated document.


  4. Annotate the document in handwriting with:

    • The mention « Impossibility/refusal to issue ZappTax invoices ».

    • The mention « Purchased on behalf of ZappTax ».

    • Your first and last name.

    • The current date.

    • Your signature.

    • Take a picture of the annotated document and upload it.

  5. Also upload a proof of payment:

    You should also provide us with a separate payment receipt or a screenshot of your bank account or credit card statement. If this statement is only available a few days or weeks after the purchase, you can send it to us later (this does not prevent the edition and validation of your tax-free forms).

⚠️ Warning

The uploading of any « alternative » document other than a standard invoices in the name of ZappTax (i.e., invoices in your name, purchase receipts or receipts without printed mention of ZappTax) must remain an exception!


Please follow this same annotation procedure if you receive an invoice in your name for an online purchase (however, proof of payment is not required in this case).

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