At Galeries Lafayette, obtaining an invoice requires going to a specific counter called “La conciergerie”. A ZappTax invoice will be issued without difficulty.
In the stores belonging to the Printemps group the edition of an invoice in the name of ZappTax is systematically refused (while, oddly, the edition of invoices in the name of other companies is accepted).
In other department stores (Le Bon Marché, la Samaritaine, le BHV…), in principle you will get a ZappTax invoice. Ask about the process before you make your purchase. In case of refusal, please follow the procedure as explained above for the stores of the Printemps group.
For all cases here is the process to follow:
As a rule, always first request a standard invoice in the name of ZappTax.
In case the store refuses :
Request one of the following two documents:
Either an invoice in your name with an address (preferably ZappTax or your address outside the EU as indicated in your profile on the app).
Or a purchase or till receipt with the printed name (and, if possible, address) of ZappTax.
If neither of the two documents above can be obtained, simply use the purchase receipt provided to you.
Download the invoice as such on the app and you will be guided through these below steps directly in the app after we have checked your documents.
Go to your current trip.
Click on the corresponding transaction.
Click on "Annotate".
Sign and then send the annotated document.
Annotate the document in handwriting with:
The mention « Impossibility/refusal to issue ZappTax invoices ».
The mention « Purchased on behalf of ZappTax ».
Your first and last name.
The current date.
Take a picture of the annotated document and upload it.
Also upload a proof of payment:
You should also provide us with a separate payment receipt or a screenshot of your bank account or credit card statement. If this statement is only available a few days or weeks after the purchase, you can send it to us later (this does not prevent the edition and validation of your tax-free forms).
The uploading of any « alternative » document other than a standard invoices in the name of ZappTax (i.e., invoices in your name, purchase receipts or receipts without printed mention of ZappTax) must remain an exception!
Please follow this same annotation procedure if you receive an invoice in your name for an online purchase (however, proof of payment is not required in this case).