Terms and Conditions
Last updated: 30/03/2026
Applicable as from: 06/04/2026
These Referral Program Terms and Conditions (the “Referral Terms”) govern participation in the Zapptax Referral Program (the “Program”).
Participation in the Program is subject to Zapptax’s general Terms and Conditions, which shall prevail in the event of any inconsistency.
Program Overview
The Zapptax Referral Program is designed to allow Zapptax users who meet the conditions set out in these Referral Terms to recommend the Zapptax app to friends and family who are not yet using the service.
When a Referred User’s first tax-free form issued through Zapptax during their first trip on the app is successfully validated by Customs, both the Referrer and the Referred User may receive a reward, subject to the conditions set out in these Referral Terms.
The Program is intended for personal, non-commercial use only.
Any simplified or explanatory description of the Program is provided for convenience purposes only and does not replace or override these Referral Terms.
1. Definitions
Referrer: A Zapptax user who participates in the Program by sharing a valid Referral Code in accordance with these Referral Terms.
Referred User: A new Zapptax user who registers using a valid Referral Code.
Referral Code: A unique, personal and non-transferable code linked to a Zapptax user account.
Eligible Tax-Free Form: The first tax-free form issued through Zapptax during the Referred User’s first trip on the Zapptax app, provided that all eligibility criteria set out in these Referral Terms are met.
2. Eligibility
2.1 General eligibility rules
Only one Zapptax account is permitted per individual.
Multiple accounts, self-referrals, or any attempt to circumvent the Program are strictly prohibited.
Only one Referral Code may be associated with a Zapptax account.
Zapptax reserves the right to suspend or terminate participation in the Program in case of non-compliance.
2.2 Referrer eligibility
Participation as a Referrer is subject to the following conditions:
The Referrer must hold an active Zapptax account.
Participation as a Referrer is independent of the user’s eligibility for VAT refunds.
The Referrer’s profile must be fully completed, including the successful submission and validation of a valid identity document.
The issuance of a Referral Code is subject to the successful completion of the Referrer’s identity verification within the Zapptax app.
Zapptax reserves the right to deactivate or withhold any Referral Code where these conditions are not met.
2.3 Referred User eligibility
To be eligible for referral rewards, the Referred User must:
Create a Zapptax account for the first time.
Enter a valid Referral Code:
during account registration via the “Promo code” field, or
prior to the creation of any tax-free form, via the “Promotions” section of the Zapptax app.
Complete their first trip on the Zapptax app, including at least one tax-free form with a minimum purchase amount of €300, issued via Zapptax.
3. Referral Rewards
3.1 Rewards for the Referred User
The Referred User is eligible for a €5 referral reward, provided that:
the Referral Code was validly entered in accordance with these Referral Terms, and
the Referred User’s first tax-free form issued through Zapptax during their first trip on the Zapptax app meets all applicable conditions.
The referral reward applies exclusively to the Eligible Tax-Free Form.
The reward is automatically applied and cannot be assigned to a different trip or tax-free form.
If the Eligible Tax-Free Form is rejected by customs authorities, the referral reward is automatically forfeited.
3.2 Rewards for the Referrer
The Referrer is eligible for a €20 reward for each Referred User whose first tax-free form issued through Zapptax during their first trip on the Zapptax app is successfully validated by customs.
The reward is granted only once per Referred User.
Rewards are subject to compliance with the annual referral limit set out in Section 4.
3.3 General reward conditions
Referral rewards are non-transferable and non-exchangeable.
The referral reward granted to the Referred User is applied within the Zapptax app and has no standalone cash value.
The referral reward granted to the Referrer is paid in cash, subject to the conditions set out in these Referral Terms.
Referral rewards may not be combined with other promotions or discounts unless expressly stated otherwise.
Zapptax reserves the right to cancel or withhold any reward in case of suspected fraud, abuse or non-compliance.
4. Annual Referral Limit
Each Referral Code may be entered by a maximum of forty (40) new users per year, irrespective of whether those users subsequently complete a trip or submit a valid tax-free form.
The annual period runs from the anniversary date of the Referrer’s account creation.
The annual referral limit applies regardless of the eligibility, activity or outcome of referred users’ trips or tax-free forms.
Once the annual limit is reached:
the Referral Code may no longer be used by new users for the remainder of the period, and
the Referrer will be notified by email.
5. Ambassador Program
Upon reaching the annual referral limit, a Referrer may be invited to contact [email protected] to apply for the Zapptax Ambassador Program.
Admission to the Ambassador Program is subject to an internal review conducted by Zapptax and is granted at Zapptax’s sole discretion.
If approved, the user may receive a separate Ambassador Code governed by specific conditions, distinct from the present Referral Terms.
Participation in the Referral Program does not create any entitlement to Ambassador status or benefits.
6. Acceptable Use of the Program
The Referral Program is intended solely for personal and private sharing with friends and family.
The following activities are strictly prohibited:
Public dissemination of Referral Codes on referral, coupon or cashback websites (including but not limited to superparrains.com).
Creation of websites, landing pages, advertisements or automated systems designed to distribute Referral Codes at scale.
Any commercial, professional or large-scale use of Referral Codes without prior written authorization from Zapptax.
Zapptax reserves the right to block Referral Codes, suspend accounts, withhold rewards or permanently ban users in the event of suspected abuse, fraud or misuse.
7. Reward Payment
Referral rewards may be claimed once all eligibility conditions have been met and validated by Zapptax.
Zapptax reserves the right to process reward payments within a period of up to six (6) months following validation of eligibility.
Participants are solely responsible for any tax, social or reporting obligations arising from the receipt of referral rewards.
8. Modification or Termination of the Program
Zapptax reserves the right to modify, suspend or terminate the Referral Program, in whole or in part, at any time and without prior notice.
Any modification shall not apply retroactively to tax-free forms that have already been successfully validated by customs.
9. Final Provisions
Participation in the Referral Program does not create any entitlement to rewards unless all applicable conditions are met and validated by Zapptax.
Zapptax retains sole discretion in determining eligibility, interpreting these Referral Terms and resolving any disputes relating to the Program.
Any attempt to circumvent these Referral Terms may result in exclusion from the Program and forfeiture of any associated rewards.