Step 1 - Add invoices
Request invoices billed to the name and address of ZappTax when you buy.
Complete your profile on the app (address of residence, passport upload, proof of residency if you hold an EU passport, refund method…).
Create your trip on the app, take pictures of your invoices and upload them on the app.
These pictures must:
Be of good quality (text must be clear and readable)
Show the 4 edges clearly visible
Show no angle (document must appear “flat” and not sloping)
Note: do not request a tax-free form in store. Do not even mention you are requesting a ZappTax invoice for tax refund purposes -> it may confuse store staff who may automatically issue an in-store tax-free form.
Step 2 - Get your form scanned or stamped
Before your departure (or sooner if you request it), we generate your tax refund documents (your “tax-free forms”) and make them available for you on the app (we will also send them to you by email).
No need to print your forms. Before checking in your luggage at the airport or when you are about to cross the border, scan your forms directly from your smartphone at a self-serving electronic kiosk or present them to a customs officer who will either validate them electronically with a gun or type the digits of the barcode on his computer.
Note: if you leave the European Union (EU) from a country which is different from the country where you purchased the goods (example: purchase in France but flight departing from Amsterdam with final check-in of your luggage in Amsterdam), print your forms and get them stamped by a customs officer at your last point of exit of the EU.
Step 3 - Receive your refund
Electronic validation -> you have nothing else to do -> we will process your refund with you preferred payment method.
Form validated by stamp -> we will process your refund after a picture of your stamped form has been uploaded on the app.
Note: for forms validated by stamp for a value > 1.000 € -> we wish to retrieve the original paper version (besides a picture). To be sent back by postal mail at one of our above-mentioned addresses. We will refund you the postage cost.