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Do I need to ask for a tax-free form in store?

Written by Roxane

No ⚠️

If you do, we may not be able to process your purchase.

Just ask for "an invoice with VAT" billed to Zapptax by showing the invoicing information provided above.

Note: do not request a tax-free form in store. Do not even mention you are requesting a Zapptax invoice for tax refund purposes it may confuse store staff who may automatically issue an in-store tax-free form.

You do not have to provide any justification when you request an invoice. Stores have a legal obligation to issue invoices upon request.

In Belgium, just ask for a simple receipt as a proof of purchase. This will be accepted in Zapptax app, provided that the total amount including VAT and the VAT rate applicable to each item are clearly stated.

In France, an invoice made out to Zapptax is still required.

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