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When will I receive my refund?

Jean-Marie Wodon avatar
Written by Jean-Marie Wodon
Updated over a week ago

💡 Our goal is to refund you as quickly as possible.

However, the actual timing depends on when we receive the corresponding VAT credit from the tax authorities, which can vary significantly and unpredictably — sometimes taking several weeks or even a few months. We have no control over this timeline.

These constraints and fluctuations do not allow us to commit to a fixed and constant refund time frame. That said, we always try to prefinance your refund when our cash flow allows.

Your refund is 100% guaranteed once your tax-free form has been electronically validated (or once you have uploaded a picture of your stamped tax-free form).

Since our launch in 2017, we have refunded without exception every validated tax-free form submitted to us.

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