Our intention: within 24-48 hours ⏱

A frequent reality: when we are waiting for funds from VAT authorities or sometimes during peak seasons (summer, end of year), it can take a few more days or even several weeks.

These constraints do not allow us today to commit to a fixed and constant refund time frame.

Your refund is guaranteed once your tax-free form has been electronically validated (or once you have uploaded a picture of your stamped tax-free form).

Since 2017, we have refunded every single validated tax-free form submitted to us.