💡 Our goal is to refund you as quickly as possible. ⏱
However, the actual timing depends on when we receive the corresponding VAT credit from the tax authorities, which can vary significantly and unpredictably — sometimes taking several weeks or even a few months. We have no control over this timeline.
These constraints and fluctuations do not allow us to commit to a fixed and constant refund time frame. That said, we always try to prefinance your refund when our cash flow allows.
✅ Your refund is 100% guaranteed once your tax-free form has been electronically validated (or once you have uploaded a picture of your stamped tax-free form).
Since our launch in 2017, we have refunded without exception every validated tax-free form submitted to us.