For any purchase, in-store or online, valued at > €1,000.
Any purchase where the submitted document is a handwritten invoice with no store stamp or an incorrect VAT calculation.
At Zapptax's discretion, we reserve the right to request additional supporting documents or proof of payment for any submission, at any time and without prior justification.
What counts as a valid proof of payment?
A payment receipt
A screenshot of your bank account or credit card statement
An order confirmation (for online purchases)
Don't have your statement yet?
Bank and credit card statements can sometimes take a few days or weeks to appear. No worries, we will still process your tax-free forms so they can be validated by customs. Simply send us your proof of payment once it's available, even after you've returned home, and we'll issue your refund.