To allow customs officers to correctly identify the goods and ensure their authenticity.
For which goods?
Electronics > 500 € :
TV, camera, printer, PlayStation, smartphone.
Accessories: headphones, USB stick...
Watches > 500 €.
Jewelry > 1.000 €.
Leather goods > 1.000 €.
Where can I find this number?
On the invoice (in this case, you do not need to send it to us).
On the item itself or in the device settings (for electronics).
On the documents that accompany the article.
How do I communicate this number?
When downloading the invoice on the app, we will request you add the serial number.
If this has not been done yet, and after we have checked your invoice, we will
guide you through the below steps directly in the app:
Go to your current trip.
Click on the corresponding transaction.
Click on "Next".
Input the serial number of the product.
Via the app-chat (transcript or photo).
By email at [email protected]
Failing to provide us the serial number does not prevent us from issuing and sending you your tax-free forms.
But the lack of a serial number on your tax-free form creates a risk that customs will not validate your form.