Electronic validation: nothing! We will be notified instantly via the customs servers and will immediately initiate your refund.
Validation by customs stamp:
Take a photo of your stamped tax-free form and upload it on the app (do this yourself, even if the agent who stamps your form offers to keep it and send it to us directly).
Tax-free form of value > €1,000 physically stamped -> we wish to retrieve the original (in addition to a photo). To be sent by postal mail to one of our addresses indicated above. We will cover the shipment costs.
Written by RoxaneUpdated over a week ago