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  • Electronic validation: nothing! We will be notified instantly via the customs servers and will immediately initiate your refund.

  • Validation by customs stamp:

    • Take a photo of your stamped tax-free form and upload it on the app (do this yourself, even if the agent who stamps your form offers to keep it and send it to us directly).

    • Tax-free form of value > €1,000 physically stamped -> we wish to retrieve the original (in addition to a photo). To be sent by postal mail to one of our addresses indicated above. We will cover the shipment costs.

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