Step 1
Select your current trip from the homepage
Step 2
Once your shopping is done, you can generate your tax-free forms automatically by pressing on the "Request" button (ideally no later than 2 hours before your departure)
Step 3
After checking the details of your refund, confirm by pressing on "Request"
🎉 Your tax-free forms will be available promptly in the app! You will also receive PDF copies by email.
⚠️ Important notes:
If a document is still pending, you will not be able to request your tax-free form yet. Our team will process your documents in timely manner. You can always request your form through the in-app chat.
You no longer must print your tax-free forms! You can have them validated directly from your smartphone (⚠️ unless you leave the European Union from a country other than the country where you made your purchases, you will then still be required to print them).