As soon as possible, as you make your purchases.
Preferably on the day of purchase (especially during periods of high activity, such as Christmas and summer holidays).
Ideally, no later than 2 hours before your departure (rest assured, in most cases, we will be able to generate your documents even if you have fewer than 2 hours left).
We prioritize requests based on departure dates and can respond very quickly.
If you have little time left (last-minute shopping in the morning, flight at the end of the day), let us know via chat so we can prioritize your case!
Note :
you no longer must print your tax-free forms -> you can have them validated directly from your smartphone (unless you leave the EU from a country other than the country where you made your purchases).
See also questions :