When to request your Tax-free form?
The sooner the better!
Especially during periods of high activity, such as Christmas and summer holidays.
Ideally, no later than 2 hours before your departure (rest assured, in most cases, we will be able to generate your documents even if you have fewer than 2 hours left).
We prioritize requests based on departure dates and can respond very quickly.
If you have little time left (last minute shopping in the morning, flight at the end of the day), let us know via the chat so that we handle your case as a priority!
How to request your Tax-free form?
Once all your invoices have been validated, you can generate your tax-free forms automatically on the app: press the "Request your tax-free form" button:
(If you do not generate them yourself, we will generate and send you your forms in the evening the day before your departure date or at the latest in the early morning of your departure date.)
In case you still want or need to print your forms and/or would like to receive them sooner or before a certain day and hour, just drop us a line on the chat or send us an email at [email protected].
You no longer must print your tax-free forms
You can have them validated directly from your smartphone (⚠️ unless you leave the EU from a country other than the country where you made your purchases, you will then still be required to print them).
See also questions: